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Frequently Asked Questions
Who is mytechsupportstore?
We are an online technical support and computer repair company that supports and resolves technical issues 24/7 through Microsoft Certified Systems Engineers.
What kind of services mytechsupportstore provides?
Mytechsupportstore offers remote computer help via Email, Phone, Website, Chat and Video Conferencing. We offer tech support services which includes fixing of any type of PC / Networking / Wireless technology issues. Our computer repair technicians fix computer issues which are both simple and complex. We assist you from basic system setup to troubleshooting complex technical issues of various levels.
How will the technicians of mytechsupportstore fix my problem?
All our computer support technicians are Microsoft Certified Professionals who are experienced and knowledgeable in their respective field of work. We use remote connection software like VNC etc that works on real IP and Streaming Software.
How can I get online computer support?
Our online remote computer help is quite simple and easy. You only need to allow our tech support experts to login into your computer through remote desktop sharing technology to fix your computer related issues directly. Most important thing is you can constantly stay in touch with the servicing process while our technician is fixing your issues. Online tech support help is simple, convenient, and best of all it is hassle free.
Do you charge to diagnose a computer?
Normally our tech support team does not charge anything to diagnose the tech issue related to your computer. We just charge you the moment we start fixing your computer. Before fixing your problem we take your confirmation and state you the estimated time needed to solve your issues.
Are you technicians qualified enough to fix PC related issues?
Most of our computer repair technicians have an experience of about 10 years in their respective fields. They are Microsoft Certified Engineering Graduates; they have worked on different platforms. They handled all sorts’ hardware and software issues including virus attacks from time to time.
Do the charges remain the same over Online Chat and Phone?
Our computer repair and maintenance plans include total minutes commitment that can be used either through chat or phone.
What if my issue is not resolved?
If your technical issues are not resolved in one hour, we do research on the same and our technical experts make a call back with a solution.
Is your remote control software secure?
Mytechsupportstore utilizes the latest encryption technology to provide on time connection between your computer and our IT expert. Once our computer support technician has completed the remote session then the remote control software disconnects securely and safely from your system.
Mytechsupportstore provides remote help; PC related issues, computer repair, immediate computer support, network maintenance and data recovery services. Most of our clients say that availing our services is like having a “personal technician” always at hand.
Mytechsupportstore is confident that you will find our remote help desk support to be the ultimate IT solution for you. Our customers like to stay with us because we provide quality services at unbeaten prices.